This is the version currently in force; its date is shown above. For any question, write to contact@heep.ai.
Introduction
Heep respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights.
Information we collect
We collect only the data necessary to operate and improve Heep.
Personal information
When you create an account, book a demo or use our services, we may collect information such as your name, work email address, restaurant or company name, and billing details.
Conversation and interaction data
When using Heep, messages, conversations and call related data may be processed in order to provide the service, automate replies, manage bookings and improve accuracy. This data belongs to you and your business.
Usage and technical data
We may collect technical information such as IP address, browser type, device information and activity logs to monitor performance, ensure security and improve the platform.
How we use your information
We use your data to
- Provide, operate and maintain the Heep platform
- Handle guest messages, missed calls and reservations
- Process payments and manage billing
- Improve our product, features and reliability
- Respond to support requests and customer inquiries
- Ensure security and prevent abuse
We do not use your data for advertising purposes.
Sharing your information
We do not sell or rent your personal data.
We may share data only with trusted service providers that help us operate Heep, such as:
- Payment processors for billing
- Hosting and infrastructure providers
- Analytics and monitoring tools
- Legal or regulatory authorities when required by law
All partners are required to comply with applicable data protection regulations.
Data retention
We retain personal data only for as long as necessary to provide the service, comply with legal obligations or resolve disputes. When data is no longer needed, it is securely deleted or anonymized.
Your rights
Depending on your location, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Request data portability where applicable
- Object to or restrict certain processing
To exercise your rights, contact us at contact@heep.ai.
Cookies and tracking
We use cookies and similar technologies to:
- Ensure the platform works correctly
- Improve performance and user experience
- Understand usage patterns through analytics
You can control or disable cookies through your browser settings.
Security
We implement reasonable technical and organizational measures to protect your data. However, no system is 100 percent secure, and we cannot guarantee absolute security of data transmitted over the internet.
Changes to this policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify you via the platform or by email. We encourage you to review this page periodically.
Contact
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at contact@heep.ai