You forward, Heep receives
You keep your address and your email client. A forwarding rule sends a copy of every incoming email to Heep. The setup assistant walks you through it step by step, including the confirmation Gmail asks for.
Every email read, sorted and dealt with. Even at 11pm.
Bookings, invoices, job applications, press enquiries: everything lands in the same inbox, often out of hours. Heep reads every email, answers what it knows how to handle and passes the rest to the right person.
You keep your addressReplies in your restaurant's nameAlready used by restaurants and groups
Table for 2 · Saturday 8pmCamille R. · 10:14pm
bookingPrivate hire · 24 peoplePauline M. · 10:31pm
groupApplication · head waiterYanis B. · 11:02pm
applicationInvoice 2026-0914Maison Vidal · 11:40pm
invoiceNewsletter · this month’s trendsLa Gazette · 12:05am
no reply5 emails · 1 reply · 3 forwarded · 1 ignored
Bookingreply to the guest
Groupsales@marcelle.fr
Applicationhiring@marcelle.fr
Invoiceaccounts@marcelle.fr
Newsletters and automated notifications: no reply.
Reply drafted by HeepRe: Table for 2 · Saturday 8pm
Hello Camille, you are down for Saturday 8pm, two covers, under Camille R. The booking is in. See you then!
Sent · on behalf of MarcelleThe problem
Emails arrive when nobody is in the office.
A table request for Saturday, a supplier invoice, a CV, a journalist, a quote for thirty people. It all drops into the same inbox, in the evening or over the weekend. The next day, you have to sort before you can reply.
01A booking request left waiting 24 hours often ends up at another restaurant.
02Sorting is manager time: time missing from the floor, the kitchen and the team.
03Heep reads everything as it arrives, answers what it knows how to handle and passes the rest to you, already sorted.
How it works
How Heep does the work for you.
Three steps, nothing for your team to do.
Heep reads and sorts
Booking, question, group request, invoice, job application, press: every email is recognised by its subject. Newsletters, automated notifications and spam are set aside, with no reply.
Heep replies or forwards
A booking request? Heep replies and writes it into your reservation software. An invoice? Forwarded to your accountant. A CV? To whoever is hiring. The rest waits for you in the inbox, already sorted.
What Heep handles
Much more than an automatic reply.
Answer booking requestsDate, time, party size, name: Heep replies by email and writes the booking into your reservation software.
Answer everyday questionsOpening hours, menu, directions, allergens, group menus: based on what you have taught it.
Qualify group enquiriesNumber of guests, date, type of event, budget: the request reaches your sales contact complete.
Forward to the right personInvoices to the accountant, applications to the recruiter, press to management: following the rules you set.
Alert you when it mattersA complaint, a severe allergy, an unusual request: Heep stops and notifies you.
Filter out the noiseNewsletters, automated notifications, spam: ignored. No reply is sent.
The same assistant as on WhatsApp, with the conventions of email
Heep does not treat email like a chat. It replies with a subject line, a signature and clean formatting, and you can copy in whoever you like. It knows an invoice does not need a reply, a CV gets passed on, and a request for thirty covers deserves a few questions before it reaches your sales contact.
What it learns serves it on every channel: your venue's memory (menu, opening hours, house rules) is the same by email, WhatsApp or Instagram, and every conversation lands in the same inbox.
Who it is for
Venues that receive a lot of email: event spaces, hotels and luxury hotels, groups with a shared address, restaurants that do private hire. Wherever the inbox is the first channel, ahead of the phone.
Analytics · Email
You know what comes into your inbox, and what Heep did with it.
Every email handled is counted and tracked through to the reply, the forward or the booking. You see the share Heep handles on its own and the share that comes back to your team.
318emails received · 30 days
20364%handled by Heep without intervention
71forwarded to your team
42bookings made from emails
Copilot38% of your emails arrive between 10pm and 9am. Before Heep, those were the ones that waited longest for a reply.
When emails arrive30 days
service peaksrest of the day
Full transparency
What Heep does, and what it does not.
We would rather tell you before the demo.
What Heep does with your emails
- Reads everything you forward, including out of hours and on closing days
- Replies in your restaurant's name, with your signature, in the guest's language
- Forwards to an address or a role in your team, depending on the subject
- Keeps a copy of every reply in your usual inbox
Every email appears in your Heep inbox as a conversation, alongside WhatsApp and Instagram. You can reply by hand, forward or take over at any time.
What Heep does not do
- It does not log into your inbox: it only reads what you forward to it
- It does not reply to newsletters, notifications or automated emails
- It deletes nothing: your emails stay with you
An email that is not its call (a dispute, press, a decision that is yours to make) is forwarded or put on hold with a notification. You decide.
The way you work
Heep adapts to your restaurant, not the other way round.
You decide who gets what
One address per subject: invoices to accounts, applications to the recruiter, groups to sales. Heep applies your rules, email after email.
You keep your address and your tools
Gmail, Outlook, OVH or anything else: nothing changes for your guests or your team. A forwarding rule is all it takes.
You set the tone and the scope
Formal or relaxed, signature, what Heep answers on its own and what it leaves to you: all of it is configured by writing to it, as you would to a member of the team.
Frequently asked questions
The questions we hear most.
Do I need to change my email address?
No. You keep your address (contact@, bookings@ and so on) and your email client. You create an automatic forwarding rule to the address Heep gives you. The setup assistant walks you through it step by step and handles the confirmation Gmail asks for.
Which address do the replies come from?
Your restaurant's name. For replies to be sent from your own domain and land reliably in the inbox, two records need adding with your hosting provider (SPF and DKIM). The assistant shows you which, and our team activates them with you during onboarding.
Does Heep reply to every email?
No. Automated messages are set aside with no reply. It answers what you have authorised it to handle (bookings, questions, group enquiries) and forwards the rest. On a sensitive subject, a complaint or an allergy for instance, it stops and lets you know.
What happens to an invoice or a job application?
You choose for each subject: forward to an address (your accountant, whoever is hiring), notify you, or simply file it in the inbox. No reply is sent unless you want one.
What if Heep gets it wrong?
Every email handled is visible in your inbox with the reply that was sent. You take over, correct it, and add to Heep's memory so it does not make the same mistake again. You can also narrow what it handles on its own and leave it with sorting only.
Does it work with Gmail, Outlook, OVH?
Yes. Any email service that can automatically forward incoming emails will do. Setup happens in your mailbox settings, with the Heep setup assistant alongside.
Free trial
Try Heep on your own restaurant.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.
- 500 free messages, no commitment
- Bookings written into Zenchef, SevenRooms or TheFork
- Our team stays with you until you are live