You take a Heep number
We port your current number from your carrier, or we create one for you with your city's area code. That is the number your guests call, and the one printed on your material.
Your restaurant's phone line, plugged into Heep.
Heep Phone gives you a real Heep number, ported from your carrier or created for you. The call rings on the handsets you have chosen, in the order you have chosen. Nobody takes it? The guest gets a message, exactly as they do today.
Number ported or createdYour handsets ring, not an AINo answer, the written follow-up goes out
Camille R.07 ··· ··· 12 · mobile
caughtCame in on 4 MarchZenchef · 2 covers
known guestCall loopdinner service
Bar3 rings
no answerelse
Manager’s desk3 rings
no answerelse
Mobile · Julie20 seconds
no answerNobody took the callMessage sent · WhatsApp · 8:41pm
Vidal · 7:12pmbar · 1 min 12
answered020 ···· ··307:48pm · landline
to call backCamille R.8:41pm · incoming
caughttonight
13+1
Calls received on your Heep numberBalance · 1,240 creditsThe problem
Carrier call forwarding is held together with string.
For Heep to pick up your missed calls, you long had to switch on a no-answer forward with your carrier. It works, but it is set blind, it drops the moment somebody touches the line, and nobody on the team knows how to put it back.
01The forwarding code differs from one carrier to the next, and sometimes from one line to another in the same restaurant.
02When several handsets ring (the bar, the store room, the office), the ringing order is set in an interface nobody ever opens.
03You have no record: not who called, not how long it rang, not what became of the call.
04Heep Phone replaces that patchwork with a number that is yours and rules you can read on screen.
How it works
How Heep does the work for you.
Three steps, nothing for your team to do.
You decide which handsets ring, and in what order
The bar, then the office, then the manager's mobile. Or all three at once. You set how many rings before moving on, and the moment the call switches over to the written follow-up.
The call and the conversation in one place
Every call is logged: number, time, duration, what became of it. If the guest is already known to your reservation software, their name shows up. If the call was not taken, the written conversation starts in your inbox.
What Heep handles
Much more than an automatic reply.
Port your number, or create oneKeep the number printed on your menus and your Google listing, or start fresh with a new one in your city's area code.
Ring the right handsetsOne after the other or all at once: you choose the order, the number of rings and how long before moving on.
Write your escalation rulesNobody at the bar after six rings, so the office. Still nobody, so the guest gets a message.
Switch to writing with no forward to set upThe WhatsApp or SMS follow-up goes out from the same number, with no code to dial at your carrier and no setting that drops.
Keep the call historyWho called, when, for how long, what became of it: every line sits in your call log.
Recognise the guest who is callingIf their number is in your reservation software, their name and last visit show up before anyone even answers.
What Heep Phone does not change
Heep still does not pick up. Your handsets ring, and your team answers when it can. What Heep Phone replaces is the fragile setup that linked your line to Heep: the forward switched on with a code at your carrier, invisible and forgotten. In its place, a number that is yours inside Heep, with ringing rules you can read and change yourself.
When nobody takes the call, what follows is exactly what the Missed calls page describes: the guest receives a WhatsApp message in your restaurant's name, or an SMS if their number is not on WhatsApp, and Heep handles their request in writing all the way to the booking.
The call log
Every incoming call leaves a line: the number, the time, how long it rang, which handset took it, and what happened next. A call from a landline cannot receive a message, so it stays in the log for your team to decide whether to call back. Calls taken by your team and calls picked up by message both land in your analytics, alongside everything else.
Credits and billing
Call minutes received on your Heep number are billed in credits, separately from messages. The rate is not published here yet: it is given in a demo, with an estimate based on your volumes. Messages stay on the grid on the pricing page.
Analytics · Heep Phone
You finally see what your phone line does with your days.
Every incoming call is counted, timed and followed: taken by your team, sent to the written follow-up, or coming from a guest you already know. You can see when the line saturates and which handset never answers.
412calls received · 30 days
26865%taken by your team
144sent to the written follow-up
37calls from a guest already known
CopilotBetween 12pm and 1pm, the bar handset rings unanswered eleven times on average. Ringing it at the same time as the office rather than before it would catch half of those calls.
Unanswered calls, by hour30 days
service peaksrest of the day
Full transparency
What Heep does, and what it does not.
We would rather tell you before the demo.
What Heep Phone does
- A Heep number for your restaurant, ported from your carrier or created for you
- Call routing to your handsets: one after the other or all at once, in the order you set
- Your escalation rules: how many rings, which handset next, when to switch to writing
- The incoming call history: number, time, duration, outcome
- The name of the guest calling, when your reservation software knows them
- The automatic switch to the written follow-up, WhatsApp then SMS, when nobody took the call
Calls are billed in credits, by the minute. The rate is not published on this site: we give it to you in a demo, against your real call volume.
What Heep Phone does not do
- Take the call instead of your team: Heep Phone rings your handsets, it never answers
- Put an artificial intelligence on the line to hold a conversation, in any language and at any hour
- Take a booking or an order by speech
- Replace your internal wiring if your handsets run off an in-house switchboard
Your guest hears a short greeting telling them they will be contacted in writing. That is all they hear: nobody answers them live, and nothing is recorded on their behalf.
The way you work
Heep adapts to your restaurant, not the other way round.
One number per address
Each venue has its own number, its own handsets and its own ringing rules. Head office sees the call log for every address, the manager sees their own.
Your opening hours count
During service, out of hours, on closing days: you can ring different handsets depending on the moment, or go straight to the written follow-up at night.
You can stay with your carrier
Heep Phone is not compulsory. No-answer forwarding to your Heep number still works, and that is what most of our clients use today. Heep Phone replaces that setup whenever you want it to.
Frequently asked questions
The questions we hear most.
Do I have to change the number printed on my menus?
No, not if you port it. We take your current number from your carrier with a porting mandate, and it becomes your Heep number. Your menus, your Google listing and your business cards stay valid. If you would rather have a fresh number, we create one in your city's area code and you keep the old one running alongside for as long as you like.
Does Heep answer the call with a voice?
No, never. Heep Phone rings your handsets, in the order you chose. If nobody takes the call, the guest hears a short greeting telling them a message is on its way, then receives a WhatsApp or an SMS in your restaurant's name. No artificial intelligence holds a conversation on the line and no booking is taken by speech.
How is this different from my carrier's call forwarding?
Call forwarding works, but it is set at your carrier, with a code, and it drops as soon as somebody touches the line. With Heep Phone the number is yours inside Heep: the ringing order, the handsets, the delays and the escalation rules are read and changed on screen, by you. You also gain the call log, which forwarding never gave you.
What does it cost?
Calls received on your Heep number are billed in credits, by the minute. The rate is not published on this site while it is still being settled. We give it to you in a demo, with an estimate based on your real call volume. Messages follow the grid on the pricing page.
Several handsets ring here. How is that set up?
You list your handsets in Heep: the bar, the store room, the manager's mobile, the office. Then you choose either a cascade (one after the other, with a number of rings per handset) or simultaneous ringing (all at once). You can change that setting by hour and by day.
What does my team see while it rings?
The number calling and, if that number is already in your reservation software, the guest's name and last visit. Once the call ends, the line appears in your call log with its duration and its outcome. If the call was not taken, the written conversation that follows is attached to the same guest.
Does Heep answer the phone?
No. Heep does not take the call. When nobody can pick up on the floor, it writes to the guest on WhatsApp, or by SMS if the number is not on WhatsApp, within seconds. It then handles the request in writing: booking, change, a question about the menu or the opening hours.
Your guest first hears a greeting telling them they will be contacted in writing. So they know where the message that arrives moments later comes from.
Heep Phone changes none of that. Heep's built-in telephony rings your handsets and keeps the call history; it never puts a voice on the line.
What is Heep Phone?
It is Heep's built-in telephony. We port your restaurant's number from your carrier, or we create one for you. The call then rings on the handsets you have chosen, one after the other or all at once, following your escalation rules. Every incoming call leaves a line in your log, and if the number is known to your reservation software, the guest's name shows up.
Heep Phone does not answer. When nobody takes the call, the guest receives a WhatsApp message or an SMS, exactly as with your carrier's call forwarding. What Heep Phone replaces is that makeshift forward, not your team.
How does Heep detect a missed call?
Two ways, your choice. With Heep Phone, your number is ported or created inside Heep: your handsets ring in the order you set, and a call nobody takes switches to writing on its own. Otherwise we give you a dedicated number and you switch on call forwarding to it when nobody answers, after a set number of rings. Either way, as soon as a call goes unanswered, Heep sees it and writes to the guest on WhatsApp, or by SMS if it is a mobile without WhatsApp.
A call from a landline is never chased by SMS: Heep checks the line type before sending. Calls your team answers trigger nothing.
Are call minutes included in my message pack?
No. The pack of 1,000 messages covers written conversations: WhatsApp, SMS, Instagram, Messenger, email, reminders and follow-ups. Call minutes received on a Heep Phone number are billed separately, in credits.
The rate for those credits is not published on this site yet. We give it to you in a demo, with an estimate based on your real call volume.
Free trial
Try Heep on your own restaurant.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.
- 500 free messages, no commitment
- Bookings written into Zenchef, SevenRooms or TheFork
- Our team stays with you until you are live