The guest asks for a table
On WhatsApp, Instagram, SMS, email or after a missed call. Heep understands the date, time, number of covers and the guest's notes, in their language. It asks for whatever is missing.
Bookings taken by message, written into your software.
A guest asks for a table on WhatsApp, Instagram, SMS or email. Heep checks your real availability, writes the booking into Zenchef, SevenRooms or your reservation software, then follows it through to service. Nothing to type in again.
Real availability from your softwareCard guarantee via your software's own linkDay-before reminder, table released on cancellation
AD
A. Da Silva+44 7 ··· ··· 09 · WhatsApp
Mark as handledHi, a table for 6 on Saturday around 8pm?
Checking availability · Zenchef
8:00pm is full on Saturday. I can seat you at 7:45pm or 9:15pm, whichever suits you.
Sent · WhatsApp9:15pm works for us. Under Da Silva.
Booking created · ZenchefSat · 9:15pm · 6 covers · Da Silva
It is in. You will get a reminder the day before, changeable in one message.
Sent · WhatsAppWrite a manual reply…AI onSend
Sat 8:00pm · 6 covers
7:45pm6 covers8:00pmfull9:15pm6 covers
software answerRenard · 7:30pm4 covers · WhatsApp
confirmedBassi · 8:15pm2 covers · Instagram
confirmedDa Silva · 9:15pm6 covers · WhatsApp
written by HeepThe problem
A booking taken by message is a booking to type in again. Or to forget.
The guest writes on WhatsApp at 10pm. Someone reads it, replies “yes, noted”, then heads back to the floor. The next day, the table is in no software at all. Or it is in there twice. The floor plan no longer tells the truth.
01Your rules live in your software: capacity, services, card guarantee timing, cancellation terms. A booking taken on the side ignores them.
02A guest who receives a card guarantee link and never completes it is chased by nobody. The table stays in limbo.
03Heep writes straight into your software, applies its rules and follows up whatever is left unfinished.
How it works
How Heep does the work for you.
Three steps, nothing for your team to do.
Heep checks, then writes into your software
It queries your reservation software the moment the request comes in and only offers slots that are genuinely available. The booking is created with the name, the covers, the note for the kitchen and, if your rules call for it, your software's card guarantee link.
The booking lives on until service
Day-before reminder, confirmation or cancellation in a single message, table released in your software if the guest cancels. An unfinished booking is followed up. You see every step in your inbox.
What Heep handles
Much more than an automatic reply.
Take a bookingDate, time, covers, name, note: created in your software, at slots that are genuinely available.
Change or cancelThe guest goes from 4 to 6, moves an hour later or cancels: your software is updated, the table is released.
Request a card guaranteeHeep sends your software's card guarantee link, following the rules you have set there.
Remind the day beforeA message ahead of the booking, at the timing you choose. The guest confirms or cancels in a word.
Follow up an unfinished bookingCard guarantee link opened but not completed, question left unanswered: Heep follows up with the guest.
Pick the room, offer the waiting listTerrace, dining room, service: respected when your software manages them. Fully booked: waiting list sign-up, depending on your software.
One single source of truth: your software
Heep has no reservation book of its own. It reads yours and writes into it. A table taken on WhatsApp at 10pm appears in Zenchef, SevenRooms or your software as if your team had typed it in, with the name, the covers and the note for the kitchen. Your capacity and card guarantee rules apply, because it is your software that applies them.
Reminders ahead of the booking
The day before, or at the timing you choose, the guest receives a message in your restaurant's name. They confirm or cancel in a word. If they cancel, the table is released in your software and can be given away again. If they do not reply, the booking stays and your team is told.
No request is left hanging
A card guarantee link opened but not completed, a question left unanswered: Heep follows up with the guest a few minutes later, then flags whatever did not go through. You decide whether to call back or give the table away.
Analytics · Bookings
You know what Heep has booked, when, and what it is worth.
Every booking written by Heep is counted and tied to its conversation. You see the slots requested, the changes and cancellations handled, and an estimated revenue based on your average spend.
318bookings written · 30 days
1,142covers booked by message
57changes and cancellations written · 30 days
12,560€in estimated revenue (average spend)
Copilot23 guests received a card guarantee link without completing it. 15 completed it after the follow-up. The other 8 are in your inbox, ready to be called back.
Booking requests by hour30 days
service peaksrest of the day
Full transparency
What Heep does, and what it does not.
We would rather tell you before the demo.
Written into your software
- New booking with date, time, covers, name and a note for the team
- Changes and cancellations, table released in your software
- Room or service requested by the guest, when your software manages it
- Waiting list when the service is fully booked, depending on your software
- Card guarantee via your software's link, following your rules
Every booking appears in your Heep inbox with a card: what Heep asked your software, and what your software answered.
What Heep does not do
- Take payment upfront. Heep sends a card guarantee, not a payment request.
- Confirm a table without reservation software. Heep qualifies the request and passes it to your team.
- Override your rules. Capacity, closures, card guarantee timing: Heep applies what your software says.
If your software turns down a slot, Heep does not invent one. It offers another time, the waiting list if there is one, or hands over to you.
The way you work
Heep adapts to your restaurant, not the other way round.
Your rules stay in your software
Slots, capacity, card guarantee conditions, cancellation policy: nothing to copy into Heep. You change a rule in your software, Heep applies it to the next request.
Above a threshold, it is your team
You tell Heep the number of covers above which it no longer books on its own. Beyond that, the request is qualified and passed to whoever handles groups and private hire.
Several venues, one conversation
If your venue is fully booked, Heep can offer a table at another restaurant in your group, with its own availability.
Frequently asked questions
The questions we hear most.
Which reservation software does Heep work with?
Zenchef, SevenRooms, TheFork, OpenTable, Resy, Guestonline, Resengo, Tock, Servme and Zomato. Heep reads the availability and writes bookings into the software you already use. Your team carries on working in its usual tool. If yours is not on the list, tell us during the demo.
What if I do not have reservation software?
Heep still works, but it does not confirm a table on its own. It collects the date, time, number of covers, name and phone number, then passes the request to your team, who confirm. The guest knows their request has been taken into account, and by whom.
Can Heep book the same table twice or invent a slot?
Heep only offers what your software shows as available at the moment of the request, and re-checks the slot just before writing the booking. It checks the date and the guest's name and refuses to create a duplicate for the same guest. If your software says no, Heep offers an alternative or hands over to you.
How does the card guarantee work?
Heep sends the guest the card guarantee link generated by your reservation software, within the conversation. The conditions (from how many covers, what timing, what amount) are the ones you have set in your software. Heep takes nothing upfront: a card guarantee, not a payment. If the guest opens the link without completing it, Heep follows up.
What happens if the guest does not reply to the day-before reminder?
The booking stays as it is in your software. Heep only releases the table when the guest cancels explicitly. With no reply, the booking is flagged in your inbox and your team decides: call back, keep the table or give it away.
What do I need to prepare on the software side?
Access to your software (an account with the API enabled, provided by the vendor; for SevenRooms, this access depends on your contract and your region). If you use Zen Call with Zenchef, it needs to be switched off so your guests do not receive two messages after a missed call. We handle the connection with you.
Which booking systems work with Heep?
Zenchef, SevenRooms, TheFork, OpenTable, Resy, Guestonline, Resengo, Tock, Servme and Zomato. Heep checks your availability and writes the booking straight into your software, following your venue's rules: services, rooms, table sizes, card guarantee if you use one.
Each entry on our Integrations page sets out the prerequisites and exactly what Heep does. Your software is not on the list? Tell us: we will give you an honest answer on what is possible.
Does Heep work without booking software?
Yes. With no software connected, Heep does not confirm a table itself: it qualifies the request (date, time, number of covers, occasion, contact details) and passes it to your team, who confirm. The guest is told that someone will come back to them.
That is how event venues and private-hire spaces usually work, on a diary or by email. With software connected, Heep books, changes and cancels directly.
Go further
One feature among others.
Free trial
Try Heep on your own restaurant.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.
- 500 free messages, no commitment
- Bookings written into Zenchef, SevenRooms or TheFork
- Our team stays with you until you are live