Opening hours, menu, house rules, terrace closed tonight: Heep keeps it all in memory and answers your guests from what you have told it. To change a setting or check your numbers, you write to Copilot the way you would message a colleague.
Terrace closed tonight, offer the dining room
expired · removed on its ownDinner service 7:00pm - 10:30pm
Evening menu, PDF imported on 4 June
Public car park 80 m away, courtyard entrance
“A table for 2 on the terrace tonight?”
instruction from 6:40pm · terrace
The terrace is closed tonight. I can seat you inside at 8:45pm.
A new lunch menu, the terrace closed for rain, a one-off brunch on Sunday, the dining room hired out on Friday. That information lives in your head, on a corner of the counter or in the team's WhatsApp group. Your guest, meanwhile, asks the question at 10pm.
Three steps, nothing for your team to do.
A link takes you to a memory questionnaire: opening hours, access, options, booking rules, the tone of the house. You fill it in from your phone, with no account to create. You add the menu as a PDF or a photo, a link to your website or the Google Doc with today's specials. Heep reads it all and breaks it down into individual facts.
Every fact is sorted into a library you can read back and correct. If a new instruction contradicts an old one, Heep tells you before saving it. When a guest asks a question with no answer, it lands in “To review”: you complete it in one click and the memory grows.
“Terrace closed tonight”, “How many bookings this week?”, “Pause the AI from noon to 3pm”: you write, Copilot understands, applies and confirms. It reads your numbers and your conversations, changes your settings, adds an instruction. Always with your account's permissions, never more.
The memory is not a black box. Every fact has its category, its source and its date. You read it back, correct it or delete it from the app, like a note the team passes from hand to hand. A dated instruction carries its expiry date; a fact taken from a PDF links back to the original document.
6:40 PM, it's raining. You write to Copilot: “Terrace closed tonight, offer the dining room.” At 8:15 PM, a guest asks for a table outside: Heep offers them the dining room and takes the booking in your reservation software. Tomorrow morning, the instruction will have disappeared on its own. You haven't touched a thing.
The coverage rate shows the share of guest questions the memory can answer. The gaps come up as a list, week after week, until they disappear.
We would rather tell you before the demo.
Copilot acts with the permissions of whoever is signed in. A team member who can't change a setting in the app can't change it through Copilot either.
For advanced set-up or an unusual case, the Heep team is available on weekdays, in the app, on WhatsApp, by email or by phone.
No form to fill in, no menus to dig through. One sentence is enough, from your computer or the mobile app, between two services.
In a group, a manager updates the memory for their own restaurant; head office sees and adjusts the whole estate. Copilot respects the roles you have defined.
For complex changes, real people who know your set-up take over, on weekdays, in the app, on WhatsApp, by email or by phone.
Through a memory questionnaire you fill in from a link, with no account to create, then through the documents and links you give it: menu as a PDF or a photo, website, Google Doc with today's specials. Heep extracts the information and files it in a library you can read back. From there, the memory grows with every conversation, each time you complete a question to review.
It doesn't guess. The question goes into “To review” and you are notified. You answer in a sentence and the information is kept for next time. In the first few days you complete a handful of questions; then the list empties out.
Yes. Write “terrace closed tonight” or “no group bookings on Saturday the 21st” to Copilot: the instruction applies immediately and disappears on its own on the date you gave. There is nothing to remove the next day.
No. Drop in the new PDF or a photo of the chalkboard, or give a link to the page on your website or the Google Doc you already keep up to date. Heep reads the document again and updates the memory. If a piece of information contradicts the old one, it asks you which to keep.
It reads your numbers, your conversations, your memory and your settings. It changes your active hours, your language, your follow-ups, your missed-call rules, your instructions and your memory. It always acts with the permissions of whoever is signed in, never beyond them. It doesn't make up answers and doesn't overwrite contradictory information without your say-so.
The Heep team is available on weekdays, by message in the app, on WhatsApp, by email or by phone. They are people who know your set-up and can step in for advanced settings.
You are the one who feeds it, and it doesn't take long. To begin with, you answer a questionnaire (typing or dictating), you upload your menu as a PDF or a photo, or you paste a link to your website. Heep pulls out the useful information.
After that, you add whatever changes from one week to the next: a temporary instruction ("terrace closed tonight") that expires on the date you choose, a special menu, a private-hire rule. Heep flags contradictions before saving, and shows you the questions it still has no answer for.
It does not guess. It tells the guest that a member of the team will come back to them, and your team gets a notification straight away, on their phones and in the inbox, flagged "action required".
Once you have answered, Heep offers to add your answer to its memory, in one tap. Next time, it will answer on its own.
Heep answers only from what you have given it and from your real data: the opening hours on your Google listing, the availability in your booking software. It does not decide you are full on its own, it looks at your diary. Before writing a booking, it checks that the slot is genuinely free in your software.
In the first few weeks, your team reads the conversations back from the inbox and corrects where needed; whatever was missing is added to the memory in one tap. You can also restrict the AI so that it hands over to a human more often.
Yes, completely. Formal or relaxed, greetings, sign-off, message length, emoji or no emoji: Heep sounds like your restaurant. You can even set a different tone by channel, shorter by SMS, fuller by email.
You adjust all of it whenever you like, simply by writing to Heep Copilot, your setup assistant, or from the settings.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.