Missed calls, sorted
Nobody free to pick up? Heep writes to the guest within seconds, on WhatsApp or by text, and takes the booking for you.
NewGoogle, TripAdvisor and TheFork reviews: the reply is already drafted
Every missed call becomes a booking.
Heep answers your guests on WhatsApp, Instagram, Messenger and email, and picks up every missed call by message. It takes the booking, writes it into your software and hands you the wheel. Even at 2am.
100+ venues equipped500 free messagesNo commitmentLive within days
CR
Camille R.+33 6 ·· ·· ·· 57 · WhatsApp
Mark as doneWrite a manual reply…AI onSend
30 d+10%
275+1
Bookings30 d+0.4 pt
98.6%+1 auto
AI autonomy1,984 automatic replies out of 2,012Trusted by restaurants of every size, from independents to multi-site groups
One way in
Every request comes into Heep. Everything leaves in the right place.
Missed calls, WhatsApp, Instagram, Messenger, email, your website: one assistant reads it all and replies in the guest's own language. The booking goes into your software, the guest record into your CRM, and group or private hire enquiries straight to your team.
Missed callpicked up by message
WhatsAppnew number or keep your own
InstagramDMs and stories
Messengeryour Facebook page
Emailthe restaurant inbox
WebsiteWhatsApp button
Heep24/7 · on service
- Understands the request, whichever channel it came from
- Replies in the guest's language, with your rules and your opening hours
- Checks live availability in your reservation software
- Books, confirms and reminds before service
Your reservation softwareZenchef, SevenRooms, TheFork and the others
Your CRMSalesforce and HubSpot, on request
Your teamgroups, private hire, calls to make
Soon
Two more channels will come in through the same door. They cannot be switched on yet.
Guest journey
From the first call to the night they come back.
One guest, step by step: what Heep does, what lands in your software, and what stays your call.
01
They call. Nobody can pick up.
The call comes in on your Heep number and rings your handsets, in the order you set. If nobody takes it, Heep writes to the guest straight away, on WhatsApp or by text if the number is not on WhatsApp.
- Call
- your Heep number
Call not picked upFollowed up by message · 7.59pm02
They write, Heep answers.
Opening hours, the menu, the terrace, allergies: Heep answers in the guest's own language, with your rules. A group or private hire enquiry is never handled alone, it goes to your team.
- Messenger
03
The table is written into your software.
Heep checks availability, books, confirms and notes the allergy for the kitchen. Your team finds the booking where it already works, with nothing to re-enter.
- Zenchef
- SevenRooms
- TheFork
04
The reminder goes out before service.
The guest confirms, changes the number of covers or cancels in one message. A table freed the day before can still be sold again. A no-show at 9pm cannot.
- WhatsApp or text
05
The guest arrives. Your team has everything.
The current headcount, the allergy note, what Heep promised in the conversation: all of it sits in the same thread, on the inbox or on a phone.
- Your floor
5 covers, not 4Updated the day before, visible on the floor06
The review is asked for. The reply is already written.
Heep thanks the guest and invites them to leave a review. Google, TripAdvisor and TheFork reviews land in one place, each with a reply written in your tone. You approve it, you edit it, or you turn it down: nothing goes out without you.
- TripAdvisor
- TheFork
And they come back.
If they have written to you before, Heep recognises them: their first name, the history of the conversation, the tags you have set. The thread picks up where it left off.
Reservation software
The booking lands in the software you already use.
Heep reads your availability the moment a guest writes, then creates, changes or cancels the booking where your team works. No double entry, no extra tool to open.
They all connect the same way, with nothing to code and no change to how your team works.
Features
More bookings. Less effort. More control.
Heep answers, books, reminds and measures. You keep the wheel, without losing your evenings to it.
One inbox for everything
WhatsApp, Instagram, Messenger and email in one place. The AI replies, you take over in one click, and the guest never changes thread.
Reminders and follow-ups
A reminder before the booking, a card hold through your software, a nudge when a booking is left unfinished. Fewer no-shows, more tables turned.
Reviews, the reply is already written
Google, TripAdvisor, TheFork: the AI drafts a reply to every review, in your house style. You approve in one click, or you edit.
Campaigns that fill seats
One WhatsApp or text message to your guests for an evening, a new menu, a launch. The AI answers everyone who writes back.
The real value, in figures
Calls recovered, bookings created, revenue estimated on your average spend: numbers, not just activity. On the web and in the app.
One group, one screen
Every venue keeps its own rules and its own team, and you steer the lot from one place. When one is full, Heep offers the venue next door.
Results
What restaurants running Heep are seeing.
Figures from the field. Every one of them is sourced, and none of them is rounded up.
100+venues equipped
5Fitz Group restaurants on a single assistant
4 200requests per month at Fitz Group
Heep surprised us with how effective it is and how easy it was to pick up. We very quickly solved a problem we had with phone enquiries. The tool is straightforward to use, effective day to day, and the support is unfailingly responsive.
HéloïseCommunications Director · Moma Group
Rolled out across all our venues, Heep has been everything we hoped for. Quick to get to grips with, efficient follow-up and responsive support. Exactly what we were after.
DavidCo-founder · Hot Hot Groupe
Getting started
Three steps, no technical skills required.
Setup takes minutes, going live takes days. Our team walks you through it, yours keeps the tools it already knows.
3 steps, no technical skills
01In writing
Describe your restaurant
Your hours, your booking rules, your menu: write them down as you would for a new colleague, or send the menu as a PDF. Heep understands them and applies them.
02One click per case
Connect your channels
WhatsApp, Instagram, Messenger, email, your phone line and your reservation software. We guide you through every connection, and there is nothing to code.
0324/7
Let Heep work
Messages, missed calls, group enquiries, the usual questions: all handled by your rules. You follow everything from the inbox and from your phone, and you take over whenever you like.
Calculator
What are your missed calls costing you?
Set the sliders to your reality. The maths runs live, on your figures, not ours.
Your numbers3 sliders
Assumptions
- 20% of missed calls become a booking
- 2.5 min saved per avoided call
- 3 min saved per booking typed
- 1,000 messages = €99
Assumptions behind the maths: 20% of missed calls picked up by message turn into a booking; 2.5 minutes saved per call avoided; 3 minutes saved per booking keyed in; revenue estimated on the average spend you enter; Heep charged at the published rate.
Your estimateper month
Revenue recovered with Heep0€ / month
Return on investment× 00bookings recovered per month
0hless phone time for the team, 0 h per week
99€estimated Heep cost per month
Over a year0 € recovered · 0 h saved
Pricing
One simple price, based on use.
You pay for the volume of messages handled. No price per user, no commitment.
Single plan
99 €per pack of 1,000 messages · excl. VAT per month
500 free messages when you sign up. No commitment. Additional venue: +€19/month.
- Every channel: WhatsApp, Instagram, Messenger, text, email
- Every feature shown on this site
- Integration with your reservation software
- Web, mobile and desktop apps
- Human support on weekdays and a written trial review
Running a group?
Plus €19 excl. VAT per month for each extra venue. Bespoke pricing for groups above 12,000 messages a month.
Guided onboarding per venueShared message packsConsolidated reporting
Contact us Frequently asked
What restaurateurs ask us before they start.
Straight answers, including the ones where the answer is no.
Does Heep answer the phone?
No. Heep does not take the call. When nobody can pick up on the floor, it writes to the guest on WhatsApp, or by SMS if the number is not on WhatsApp, within seconds. It then handles the request in writing: booking, change, a question about the menu or the opening hours.
Your guest first hears a greeting telling them they will be contacted in writing. So they know where the message that arrives moments later comes from.
Heep Phone changes none of that. Heep's built-in telephony rings your handsets and keeps the call history; it never puts a voice on the line.
Does Heep replace my team?
No. Heep takes the missed calls, the messages and the repetitive requests so that your team can stay focused on the floor.
You keep control: you choose the hours when the AI answers, how much latitude it has (free, balanced or restricted) and the subjects it always hands to a human, such as a severe allergy or a complaint. Your team can take over any conversation in one tap from the app.
Which booking systems work with Heep?
Zenchef, SevenRooms, TheFork, OpenTable, Resy, Guestonline, Resengo, Tock, Servme and Zomato. Heep checks your availability and writes the booking straight into your software, following your venue's rules: services, rooms, table sizes, card guarantee if you use one.
Each entry on our Integrations page sets out the prerequisites and exactly what Heep does. Your software is not on the list? Tell us: we will give you an honest answer on what is possible.
What does Heep actually cost?
€99 excl. VAT a month for a pack of 1,000 messages, with no commitment. You start with 500 free messages. Each additional venue costs €19 excl. VAT a month. Above 12,000 messages a month, we put together tailor-made pricing.
Every feature and the support of our team are included, whatever your volume. To work out your budget, count your missed calls and your messages for the month: the simulator on our Pricing page does the maths.
How long does it take to get Heep up and running?
Allow a few days, somewhere between two days and two weeks depending on your situation. What takes the time: Meta's verification of your WhatsApp account (one to two working days), access to your booking software and call forwarding with your telecoms provider.
Setting Heep up itself takes a few minutes: you answer a few questions about your restaurant, you upload your menu, and our team does the rest with you.
What happens if Heep does not know the answer to a question?
It does not guess. It tells the guest that a member of the team will come back to them, and your team gets a notification straight away, on their phones and in the inbox, flagged "action required".
Once you have answered, Heep offers to add your answer to its memory, in one tap. Next time, it will answer on its own.
Free trial
Try Heep on your own restaurant.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.
- 500 free messages, no commitment
- Bookings written into Zenchef, SevenRooms or TheFork
- Our team stays with you until you are live