Missed calls, sorted
Nobody free to pick up? Heep writes to the guest within seconds, on WhatsApp or by text, and takes the booking for you.
NewGoogle review replies written by AI, approved by you in one click
Every missed call becomes a booking.
Heep answers your guests on WhatsApp, Instagram, Messenger and email, and picks up every missed call by message. It takes the booking, writes it into your software and hands you the wheel. Even at 2am.
100+ venues equipped500 free messagesNo commitmentLive within days
CR
Camille R.+33 6 ·· ·· ·· 57 · WhatsApp
Mark as doneWrite a manual reply…AI onSend
30 d+10%
275+1
Bookings30 d+0.4 pt
98.6%+1 auto
AI autonomy1,984 automatic replies out of 2,012Trusted by restaurants of every size, from independents to multi-site groups
One way in
Every request comes into Heep. Everything leaves in the right place.
Missed calls, WhatsApp, Instagram, Messenger, email, your website: one assistant reads it all and replies in the guest's own language. The booking goes into your software, the guest record into your CRM, and group or private hire enquiries straight to your team.
Missed callpicked up by message
WhatsAppnew number or keep your own
InstagramDMs and stories
Messengeryour Facebook page
Emailthe restaurant inbox
WebsiteWhatsApp button
Heep24/7 · on service
- Understands the request, whichever channel it came from
- Replies in the guest's language, with your rules and your opening hours
- Checks live availability in your reservation software
- Books, confirms and reminds before service
Your reservation softwareZenchef, SevenRooms, TheFork and the others
Your CRMSalesforce and HubSpot, on request
Your teamgroups, private hire, calls to make
A Friday night with Heep
Your restaurant never stops. Neither does Heep.
Bistrot Marcelle, a Friday in the weeds. Here is what Heep handles while you are on the floor, and what it leaves for you to decide.
20:04Bistrot Marcelle
Friday ·on serviceMissed callMobile number · 2nd attempt
Good evening, do you have a table for 4 tonight? We cannot reach you…
Good evening! You tried to reach Marcelle, we are in the middle of service. Would you like to book a table tonight?
Booking confirmedCreated by Heep · via WhatsApp
Zenchef- Guest
- Camille R.
- Date
- Tonight · 21:15
- Covers
- 4 people
- Kitchen note
- Nut allergy
You are booked, Camille: tonight at 9:15 pm, 4 people. You will receive the confirmation by email. See you tonight!
Hi! Is the terrace open tonight for 6 people?
Good evening! Yes, the terrace is open until 10 pm tonight. Shall I book a table for 6? What time would suit you?
Good evening, we would be 14 on Saturday night. Could we book part of the room privately?
Passed on to your teamGroup request · 14 people · Saturday
With pleasure! I am passing your request on to the team, who will get back to you tomorrow morning. Could you tell me the time and the occasion?
Hello Camille, we are expecting you tomorrow at 9:15 pm for 4. All good? Reply “yes” or let us know of any change.
Yes, we will be 5 in the end.
Noted: 5 people at 9:15 pm. See you tomorrow!
Thank you for your visit, Camille! If you enjoyed the evening, a Google review helps us a lot.
PublishEdit
Features
More bookings. Less effort. More control.
Heep answers, books, reminds and measures. You keep the wheel, without losing your evenings to it.
One inbox for everything
WhatsApp, Instagram, Messenger and email in one place. The AI replies, you take over in one click, and the guest never changes thread.
Reminders and follow-ups
A reminder before the booking, a card hold through your software, a nudge when a booking is left unfinished. Fewer no-shows, more tables turned.
Google reviews, replies ready
The AI drafts a reply to every review, in your house style. You approve in one click, or you edit.
Campaigns that fill seats
One WhatsApp or text message to your guests for an evening, a new menu, a launch. The AI answers everyone who writes back.
The real value, in figures
Calls recovered, bookings created, revenue estimated on your average spend: numbers, not just activity. On the web and in the app.
One group, one screen
Every venue keeps its own rules and its own team, and you steer the lot from one place. When one is full, Heep offers the venue next door.
Results
What restaurants running Heep are seeing.
Figures from the field. Every one of them is sourced, and none of them is rounded up.
100+venues equipped
5Fitz Group restaurants on a single assistant
4 200requests per month at Fitz Group
Heep surprised us with how effective it is and how easy it was to pick up. We very quickly solved a problem we had with phone enquiries. The tool is straightforward to use, effective day to day, and the support is unfailingly responsive.
HéloïseCommunications Director · Moma Group
Rolled out across all our venues, Heep has been everything we hoped for. Quick to get to grips with, efficient follow-up and responsive support. Exactly what we were after.
DavidCo-founder · Hot Hot Groupe
Getting started
Three steps, no technical skills required.
Setup takes minutes, going live takes days. Our team walks you through it, yours keeps the tools it already knows.
3 steps, no technical skills
01In writing
Describe your restaurant
Your hours, your booking rules, your menu: write them down as you would for a new colleague, or send the menu as a PDF. Heep understands them and applies them.
02One click per case
Connect your channels
WhatsApp, Instagram, Messenger, email, your phone line and your reservation software. We guide you through every connection, and there is nothing to code.
0324/7
Let Heep work
Messages, missed calls, group enquiries, the usual questions: all handled by your rules. You follow everything from the inbox and from your phone, and you take over whenever you like.
Calculator
What are your missed calls costing you?
Set the sliders to your reality. The maths runs live, on your figures, not ours.
Your numbers3 sliders
Assumptions
- 20% of missed calls become a booking
- 2.5 min saved per avoided call
- 3 min saved per booking typed
- 1,000 messages = €99
Assumptions behind the maths: 20% of missed calls picked up by message turn into a booking; 2.5 minutes saved per call avoided; 3 minutes saved per booking keyed in; revenue estimated on the average spend you enter; Heep charged at the published rate.
Your estimateper month
Revenue recovered with Heep0€ / month
Return on investment× 00bookings recovered per month
0hless phone time for the team, 0 h per week
99€estimated Heep cost per month
Over a year0 € recovered · 0 h saved
Pricing
One simple price, based on use.
You pay for the volume of messages handled. No price per user, no commitment.
Single plan
99 €per pack of 1,000 messages · excl. VAT per month
500 free messages when you sign up. No commitment. Additional venue: +€19/month.
- Every channel: WhatsApp, Instagram, Messenger, text, email
- Every feature shown on this site
- Integration with your reservation software
- Web, mobile and desktop apps
- Human support on weekdays and a written trial review
Running a group?
Plus €19 excl. VAT per month for each extra venue. Bespoke pricing for groups above 12,000 messages a month.
Guided onboarding per venueShared message packsConsolidated reporting
Contact us Frequently asked
What restaurateurs ask us before they start.
Straight answers, including the ones where the answer is no.
Does Heep answer the phone?
No. Heep does not take the call. When nobody can pick up on the floor, it writes to the guest on WhatsApp, or by SMS if the number is not on WhatsApp, within seconds. It then handles the request in writing: booking, change, a question about the menu or the opening hours.
Your guest first hears a greeting telling them they will be contacted in writing. So they know where the message that arrives moments later comes from.
Does Heep replace my team?
No. Heep takes the missed calls, the messages and the repetitive requests so that your team can stay focused on the floor.
You keep control: you choose the hours when the AI answers, how much latitude it has (free, balanced or restricted) and the subjects it always hands to a human, such as a severe allergy or a complaint. Your team can take over any conversation in one tap from the app.
Which booking systems work with Heep?
Zenchef, SevenRooms, TheFork, OpenTable, Resy, Guestonline, Resengo, Tock, Servme and Zomato. Heep checks your availability and writes the booking straight into your software, following your venue's rules: services, rooms, table sizes, card guarantee if you use one.
Each entry on our Integrations page sets out the prerequisites and exactly what Heep does. Your software is not on the list? Tell us: we will give you an honest answer on what is possible.
What does Heep actually cost?
€99 excl. VAT a month for a pack of 1,000 messages, with no commitment. You start with 500 free messages. Each additional venue costs €19 excl. VAT a month. Above 12,000 messages a month, we put together tailor-made pricing.
Every feature and the support of our team are included, whatever your volume. To work out your budget, count your missed calls and your messages for the month: the simulator on our Pricing page does the maths.
How long does it take to get Heep up and running?
Allow a few days, somewhere between two days and two weeks depending on your situation. What takes the time: Meta's verification of your WhatsApp account (one to two working days), access to your booking software and call forwarding with your telecoms provider.
Setting Heep up itself takes a few minutes: you answer a few questions about your restaurant, you upload your menu, and our team does the rest with you.
What happens if Heep does not know the answer to a question?
It does not guess. It tells the guest that a member of the team will come back to them, and your team gets a notification straight away, on their phones and in the inbox, flagged "action required".
Once you have answered, Heep offers to add your answer to its memory, in one tap. Next time, it will answer on its own.
Free trial
Try Heep on your own restaurant.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.
- 500 free messages, no commitment
- Bookings written into Zenchef, SevenRooms or TheFork
- Our team stays with you until you are live