Heep answers for every restaurant in your group with its own menu, opening hours and house rules. Head office sees everything, each team sees only its venue. And when one dining room is full, Heep offers the one next door.
Marcelle Paris 2nd is fully booked tonight. I can seat you at 8:15pm at Marcelle Paris 7th, if that works for you.
Every venue has its own menu, its own hours, its own team, its own reservation software. Requests come in on five phone numbers, five Instagram accounts, three inboxes. Head office wants the big picture, the teams want to be left in peace.
Three steps, nothing for your team to do.
Each venue has its own profile: opening hours, menu, tone of voice, reservation software, instructions for the day. Heep answers in the name of the restaurant that was contacted, never in the name of the group. A single WhatsApp number can serve several venues, or each restaurant keeps its own.
Head office manages everything. A manager sees only their venues. A front-of-house team member follows their restaurant's conversations. Everyone chooses, venue by venue, whether they are alerted by email, by notification, or not at all.
A selector at the top of the app: every venue or just one. Bookings, messages, missed calls, estimated revenue, per site or consolidated. Credits are shared or kept separate, the choice is yours.
Five Paris restaurants, 4,200 requests a month, one assistant. Each venue keeps its own tone, menu and house rules. Head office keeps the shared rules and the big picture.
You start with one venue. You expand when the numbers tell you to: book a demo.
Switch from “all venues” to a single one in one click. Conversations, bookings, missed calls and estimated revenue read per site, with the column your spreadsheets were missing.
We would rather tell you before the demo.
Each venue keeps its own memory: menu, instructions, tone of voice. An instruction set for one venue never spills over onto the others.
Above 12,000 messages per month, pricing is tailored. Let's talk it through in a demo with your number of venues and your volumes.
Start with one venue on trial, add the others once the team is comfortable. The “all venues” scope automatically includes your next opening.
Heep replies in the guest's language, with the tone of the restaurant that was contacted: lively here, fine dining there. Tonight's instructions stay specific to each dining room.
One login for the central desk that sees every venue, named logins for managers and teams. Everyone sees what they need to see, nothing more.
Yes. A WhatsApp number is attached to one venue, and from that thread Heep can book at the other restaurants in the group linked to the same software, Zenchef or SevenRooms. You can also keep one number per venue: every conversation lands in the same Heep account, labelled with the restaurant concerned.
When the requested dining room is full, Heep checks availability at your other venues linked to the same software (Zenchef or SevenRooms) and offers the guest a table, stating the address. The booking is written into the software of the restaurant that hosts them. You decide which venues can refer guests to one another. Without linked software, Heep mentions the other venue and passes it on to your team.
Four. Super Admin: the whole account, subscription and billing included. Manager: the same rights, except subscription and billing, limited to the venues assigned to them, team management included. Team member: the conversations and day-to-day settings of their venues. Contributor: only the conversations handed to them. A role can never appoint someone more powerful than itself.
Each person sets, venue by venue, whether they are alerted by email, by notification on mobile or desktop, or not at all. The head waiter in the 7th is not disturbed by the 2nd. A log keeps track of who was alerted, and when.
You choose: one shared balance for the whole group, or one balance per venue. Overage is set at the same level. Pricing is €99 excl. VAT per month per pack of 1,000 messages, plus €19 excl. VAT per month per additional venue, with no commitment. Above 12,000 messages per month, we put together tailored pricing.
Yes, and that is what we recommend. The trial starts on one venue, with 500 free messages and no commitment. At the end, the Heep team hands you a report with the numbers to present to management. The other venues are added afterwards, each with its own profile and reservation software, within a few days per venue.
No. A single account runs your whole group. Each restaurant has its own memory, its own opening hours and its own booking software; head office gets a consolidated view and each team only sees its own address.
If one restaurant is full, Heep can suggest another venue in the group. Roles and permissions are set person by person and venue by venue. Fitz Group uses Heep across 5 addresses for around 4,200 requests a month.
Each additional venue costs €19 excl. VAT a month, and your message packs can be shared across all your addresses or tracked restaurant by restaurant, whichever you prefer.
Above 12,000 messages a month, we build a tailor-made offer to suit your volume and your number of venues. Get in touch to talk it through.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.