€99 excl. VAT a month per pack of 1,000 messages. 500 messages free to try it on your own restaurant. No commitment: you stop whenever you want. Every channel and every feature is included.
The pack covers one venue, all of its channels and all of the features. Nothing is sold on the side, and nothing is held back for a higher tier.
500 free messages to get started, no credit card. excl. VAT per month. No commitment. Additional venue: +19 € per month.
Your invoice fits in four lines, all of them known in advance.
They use Heep every day
No grid of features, no price per user. One counter for all of your channels.
Set your missed calls per day, your covers per booking and your average spend. The calculator gives you an order of magnitude for the revenue recovered against the cost of the pack. It is an estimate, not a quote: in a demo we start from your real volumes.
Assumptions behind the maths: 20% of missed calls picked up by message turn into a booking; 2.5 minutes saved per call avoided; 3 minutes saved per booking keyed in; revenue estimated on the average spend you enter; Heep charged at the published rate.
One address or ten: the same base price, the same account and the same team on our side.
The trial runs on your own restaurant, with your channels and your reservation software. Every feature is open, nothing is held back. The Heep team walks you through going live, which takes a few days. At the end, you get a written review with the figures: calls recovered, conversations, bookings written into your software, revenue estimated. You carry on if the numbers convince you. If not, you stop, at no cost.
Two costs stay with you, because they were there before Heep. And two invoice lines simply do not exist.
The figures below come from our clients and from the Fitz Group case study. The words come from their teams.
Heep surprised us with how effective it is and how easy it was to pick up. We very quickly solved a problem we had with phone enquiries. The tool is straightforward to use, effective day to day, and the support is unfailingly responsive.
Rolled out across all our venues, Heep has been everything we hoped for. Quick to get to grips with, efficient follow-up and responsive support. Exactly what we were after.
How messages are counted, what happens beyond the pack, commitment.
€99 excl. VAT a month for a pack of 1,000 messages, on one venue. If Heep sends fewer than 1,000 messages in the month, you pay no more than the pack. Beyond that, extra messages are billed as overage, if you have enabled it. The calculator gives you an order of magnitude; in a demo we look at your real volumes before advising you.
A message sent by Heep to a guest. A conversation of five exchanges where Heep replies three times counts as three messages. WhatsApp, Instagram, Messenger, email or text: it all comes off the same balance, so there is no per-channel counter to watch.
You follow the counter and the end-of-month projection in Analytics. At the end of the pack there are two options: either Heep stops sending messages until the following month, or it carries on and the extra messages are billed as overage. You choose that setting, venue by venue.
No. The subscription is monthly and stops whenever you decide, from your account, without having to explain yourself. The published price is the pack, €19 excl. VAT a month per extra venue, and a bespoke price above 12,000 messages a month. No price per user, no paid options per feature.
The pack covers the whole of Heep: every channel, every feature, guided onboarding and support from the team. What stays with you is what you were already paying for: your reservation software subscription and your phone line. There are no setup fees, no hardware to buy and no price per user.
The most honest benchmark is your own volume: the time your team spends on the phone during service, and the tables lost when nobody can answer. The calculator turns your figures into bookings recovered and hours handed back to the team. We do not publish a costed comparison with an answering service or a floor position: costs vary far too much from one restaurant to the next for an average to mean anything. In a demo, we do the maths with your own numbers.
The pack works like a subscription: €99 excl. VAT a month, an amount you know in advance. The difference with an unlimited plan is that the price follows your volume as you grow, and that nothing is billed per user or per feature. You see what Heep has cost and what it has brought back in bookings on the same screen.
No. The 500 free messages open everything: missed calls, bookings, every channel, reviews, campaigns, apps and analytics. We suggest starting on a single venue, then adding the others once you have the review in hand.
One account for the group. Each extra venue costs €19 excl. VAT a month and keeps its own profile, its own rules, its own reservation software and its own team. The message balance is shared across the addresses or kept separate, as you prefer. Above 12,000 messages a month we set a bespoke price. We recommend starting with a trial on one address, then adding the others.
Your channels, your reservation software, the Heep team to get you live. Once the 500 free messages are used, you judge it on the figures.