One price. You pay for the messages, not for the features.

€99 excl. VAT a month for a pack of 1,000 messages, on one venue. If Heep sends fewer than 1,000 messages in the month, you pay no more than the pack. Beyond that, extra messages are billed as overage, if you have enabled it. The calculator gives you an order of magnitude; in a demo we look at your real volumes before advising you.

A message sent by Heep to a guest. A conversation of five exchanges where Heep replies three times counts as three messages, whatever the channel. You follow the counter and the end-of-month projection in Analytics. At the end of the pack there are two options: either Heep stops sending messages until the following month, or it carries on and the extra messages are billed as overage. You choose that setting, venue by venue.

No. The subscription is monthly and stops whenever you decide, from your account, without having to explain yourself. The published price is the pack, €19 excl. VAT a month per extra venue, and a bespoke price above 12,000 messages a month. No price per user, no paid options per feature.

The most honest benchmark is your own volume: the time your team spends on the phone during service, and the tables lost when nobody can answer. The calculator turns your figures into bookings recovered and hours handed back to the team. We do not publish a costed comparison with an answering service or a floor position: costs vary far too much from one restaurant to the next for an average to mean anything. In a demo, we do the maths with your own numbers.

The pack works like a subscription: €99 excl. VAT a month, an amount you know in advance. The difference with an unlimited plan is that the price follows your volume as you grow, and that nothing is billed per user or per feature. You see what Heep has cost and what it has brought back in bookings on the same screen.

It runs on your own restaurant, with your channels and your reservation software, no card required. The 500 free messages open everything: missed calls, bookings, every channel, reviews, campaigns, apps and analytics. The Heep team walks you through going live, which takes a few days. At the end you get a written review with the figures: calls recovered, conversations, bookings written into your software, revenue estimated. You carry on if the numbers convince you, otherwise you stop, at no cost. We suggest starting on a single venue.

One account for the group. Each extra venue costs €19 excl. VAT a month and keeps its own profile, its own rules, its own reservation software and its own team. The message balance is shared across the addresses or kept separate, as you prefer. Above 12,000 messages a month we set a bespoke price. We recommend starting with a trial on one address, then adding the others.