Browser, iPhone, Android, Mac or Windows: your restaurant's conversations land in one place, in real time. Heep only notifies you when your input actually matters, and you can reply in a single tap.
WhatsApp on one phone, Instagram on another, the inbox on the office computer, missed calls nowhere at all. During service, nobody is looking. The next day, nobody remembers who replied to what.
Three steps, nothing for your team to do.
WhatsApp, Instagram, Messenger, SMS, email, website, missed calls: every conversation appears in real time, with the channel, the guest's language and what Heep has already done. The booking created in your reservation software shows up in the thread as a card.
Six alert reasons, not one more: unhappy guest, request to speak to a person, missing information, conversation to keep an eye on, technical error, off-topic message. Each team member picks their reasons, venue by venue, by email or push notification.
You reply in Heep's place, with a tap on mobile or from the window on your computer. Quick replies, handing over to a colleague, translating the thread: it is all in one place. Meanwhile, Heep keeps handling the other conversations.
Heep works in the background. The app is there to see what it is doing, to step in when a moment calls for it, and to give each team member the view that is theirs. The same account, the same conversations, whether you are in the office, on the floor or at home.
Every alert sent is logged, and so is every takeover. You can see the share of conversations Heep handles on its own and those that needed someone.
We would rather tell you before the demo.
The same account everywhere. A conversation read on mobile is read on the computer; a reply sent from the floor shows up in the office.
A booking taken, a question about opening hours or how to get there: Heep deals with it without disturbing you. The notification log keeps a record of every alert sent, to whom and why.
Four roles, from manager to occasional helper, set who sees what and who can change what. In a group, a local team member only sees their own venue; management sees everything.
Opening the inbox switches nothing off. When you take over a conversation, Heep steps back on that thread, and only that one. You hand it back whenever you decide.
A venue switcher at the top of every screen. Alerts, roles and conversations are set venue by venue, and management keeps the overview.
That is the number one risk, and it is exactly why Heep does not send everything. Six reasons only, chosen per person and per venue, by email or push. On the office computer, the Mac or Windows window shows desktop notifications. And in the meantime Heep does not stop: it keeps replying to everything else. During onboarding, the Heep team helps you set who receives what.
As many as you need. You invite each team member by email from the settings, give them a role and choose their alert reasons. The number of accounts has no bearing on the price: you pay for messages, not for people.
Yes. Every conversation has its own toggle. You switch it off, reply yourself, and switch it back on whenever you like. Other conversations are not affected. To go further, the “You stay in control” page describes Heep's active hours and levels of autonomy.
The same screens, in a dedicated window, with desktop notifications. On the front-desk or office computer, the inbox stays visible and alerts come through even when the browser is closed. You download it from your Heep account.
Heep replies in their language, detected from the very first message. In the inbox, a button translates the thread for your team. You know what was said and booked without going through a translator.
A ticket goes to the Heep team, available on weekdays, who reply to you in the app. If Heep got it wrong because it was missing a piece of information, you can also add it to its memory straight from the thread, without waiting.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.