From the first message to the guest's return, a single thread.

First contact, booking, reminder, visit, review, a follow-up months later: Heep runs each step in the same WhatsApp or SMS conversation. You choose which ones to switch on. It takes care of the rest.

Try for free How it works
WhatsApp, or SMS if the number is not on itExclusions by tag (VIP, press, do not contact)Every message visible in your inbox
The problem

Your guests do not stay away because they did not enjoy it. They forget.

The guest had a lovely evening. They booked, they came, maybe they left a review. Then six months go by without a word. Nobody wrote to them, because nobody had the time.

01The reminder, the review request, the follow-up: each one is simple. Doing them for every cover, every week, is what does not hold.
02One tool per step means as many files to export, messages to copy and exclusions to redo by hand.
03Heep already has the conversation, the number and the booking. It runs the steps on its own, with nothing to export.
Illustration in the Heep palette on a forest green background: a guest record ticked at the start of a timeline, then five dashed markers topped with never-sent messages that fade away.Tuesday 7:30 PM · one free table, one guest who forgot
How it works

How Heep does the work for you.

Three steps, nothing for your team to do.

Step 01

You choose the steps

A reminder before the visit, a review request after, a follow-up to guests who have not been back: you switch on each step separately, with your own timing and your own words. The journey shows you the ones still missing.

Step 02

Heep writes at the right moment

Each message goes out on WhatsApp, or by SMS if the number is not on it, in your restaurant's name and in your words. It appears in the conversation thread, labelled with its origin: AI, team or automation.

Step 03

The guest replies, Heep carries on

They confirm, cancel, leave their review or book again straight from the message. The booking is written into your software. If they ask a question, the AI answers as it would in any other conversation.

What Heep handles

Much more than an automatic reply.

Remind before the visitThe day before or a few hours ahead, at the timing you choose. The guest confirms or cancels in one message.
Ask for a review after the visitA few hours after service, if the feedback is positive: a link to your Google listing. If not, your team is told before it goes public.
Win back guests who have stopped comingAfter several months without a visit, a message inviting them back. The guest books straight from the message.
Pick up a request left unfinishedThe guest stops before completing their booking: Heep gets back to them a few minutes later. If they go quiet, Heep can follow up once.
Exclude those who should not be contactedVIP, press, “do not contact”: one tag on the guest record, and the person is left out of every follow-up. An opt-out is respected everywhere.
Add a custom automationA message after a private hire, a follow-up on a specific date: the Heep team sets it up with you.

The guest journey is not one more tool. It is the same conversation your guest booked in, extended to the moments that matter: the day before their visit, the day after, and months later when they have forgotten you.

Winning back guests who have stopped coming

Heep spots, in your Zenchef or SevenRooms database, the guests who have not been back for several months and writes to them, over WhatsApp or SMS, in your restaurant's name. No aggressive offer: an invitation, with the option to book straight from the message. Guests tagged VIP, press or “do not contact” are never approached.

Analytics · Guest journey

You see every step, and the ones that are missing.

The journey shows, step by step, the messages sent and what they led to: confirmations, reviews, bookings. The steps you have not switched on show up as gaps. Up to you to fill them, or not.

318reminders sent · 30 days
41cancellations received in time
57reviews collected after the visit
23bookings from a follow-up
CopilotYour journey has a gap: no follow-up is active for guests who have not been back in six months. There are 412 of them in your reservation database.
Journey messages by step30 days
service peaksrest of the day
Full transparency

What Heep does, and what it does not.

We would rather tell you before the demo.

What Heep does

  • Reminder, review request, win-back message to lapsed guests, pick-up of an unfinished request: each step switches on separately
  • Every guest in your Zenchef or SevenRooms database, not only those who have already written to Heep
  • WhatsApp first, SMS if the number is not on it
  • Exclusions by tag and opt-outs respected at every step

Every automatic message is written into the conversation thread, with its origin. Your team sees everything from the inbox or the app, and can take over at any time.

What Heep does not do

  • Write to a guest whose mobile number you do not have
  • Contact someone tagged “do not contact” or who has opted out
  • Pick your VIPs for you: you tag them, Heep recognises them
  • Write the review on the guest's behalf: they write their own, on Google

Without a connected reservation software, long-term follow-ups have no guest database to work from. Bring it up in the demo: we look at what is possible together.

The way you work

Heep adapts to your restaurant, not the other way round.

You stay in control

Each step has its own switch. You can turn on the reminder without the win-back message, or the other way round. You can also pause the AI on one conversation, one channel or the whole venue.

Your words, your tone

The reminder message, the review request, the follow-up: you read them over and adjust them. Heep keeps your tone in the rest of the conversation.

A group, one journey per venue

Each venue sets its own steps and timing. Management sees the whole picture from the group view, without switching accounts.

Frequently asked questions

The questions we hear most.

Am I allowed to send these messages to my guests?

The reminder and the pick-up of an unfinished request relate to a booking the guest asked for themselves. For long-term follow-ups, the guest needs to have agreed to be contacted again, usually when booking in your software. Heep respects “do not contact” tags and any opt-out request, and you keep control over the messages sent.

Will my guests feel harassed?

Each step sends a single message, tied to something the guest experienced: their booking for tomorrow, their visit yesterday, their last visit months ago. It is not a campaign. You choose the timing, you exclude whoever you want with a tag, and a guest who no longer wishes to hear from you stops receiving messages.

Where do the guests to follow up come from?

From your reservation software, Zenchef or SevenRooms. Heep works on your whole guest database, not only the people who have already written to it. No export, no file to prepare. Without connected software, long-term follow-ups are not possible as things stand: we talk it through in the demo.

What happens when the guest replies?

The conversation carries on in the same place. The guest confirms, cancels or books from the message; the booking is written into your software. If they ask a question or make a special request, the AI answers with your rules, and hands over to you when the decision is yours to make.

Can I see what has gone out, and stop it?

Yes. Every automatic message appears in the conversation thread, labelled with its origin: AI, team or automation. You switch a step off whenever you like, and you can pause the AI on one conversation, one channel or the whole venue.

Do these messages count towards my plan?

Yes. Every message sent by the journey counts towards your pack of 1,000 messages at €99 excl. VAT per month, with the first 500 free. You track usage in your analytics, step by step.

Go further

One feature among others.

Guest reviewsMore Google reviews after the visit, and a reply ready to approve for each oneDiscover WhatsApp & SMS campaignsA targeted message to your guests, and Heep answers every replyDiscover Bookings in your softwareTaken by message, written into Zenchef, SevenRooms, TheFork and the restDiscover
Free trial

Try Heep on your own restaurant.

Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.

  • 500 free messages, no commitment
  • Bookings written into Zenchef, SevenRooms or TheFork
  • Our team stays with you until you are live
Get a demo on your own WhatsAppOne message from Heep, as if you were a guest
One message only. No sales follow-up without your say-so.Would you rather see it with the team? Book a slot
Here we go!

Heep will message you on WhatsApp in a moment. Reply to it like a guest would.