After the visit, Heep sends the review request by WhatsApp or SMS. Your Google reviews land in Heep with a reply already drafted in your tone. You read it over, you publish.
Wonderful evening for our 10th anniversary. Warm welcome, attentive service and the dessert is worth the trip. We will be back!
Thank you Camille! Delighted the evening lived up to it, I am passing this on to the whole team. See you soon at Marcelle.
A lovely evening, a table that thanks you on the way out, and then nothing: no review, no trace. The disappointed guest, on the other hand, needs no prompting to write. And when you finally open your Google listing, there are eight reviews without a reply, two of which sting.
Three steps, nothing for your team to do.
Once the booking has been honoured, Heep messages the guest by WhatsApp or SMS, in your restaurant's name, with a direct link to your Google listing. You choose the delay. No-shows, cancellations and guests you have tagged (VIP, press, do not contact) receive nothing.
Your Google listing is connected to Heep. Rating, latest reviews, attached photos: everything sits in the Reviews tab, synced every day. Heep reads the reviews and brings out what your guests love and what they hold against you.
For every review, Heep prepares a reply in your tone, in the guest's language. You read it over, tweak it if needed, and publish it to Google in one click. Or you decline it. Nothing goes out without you.
A Google review is often the first thing a future guest reads about you. Heep takes care of the two moments that matter: the request, right after the visit, and the reply, in your tone, ready to publish. The rest of the relationship, reminders, follow-ups and campaigns, is handled in the Guest journey.
Every request sent is tracked through to the click and the review. Your Google reviews are read and grouped by theme, so you know what to fix on the floor or in the kitchen.
We would rather tell you before the demo.
Your Google listing is connected through the official Google Business Profile integration: replies are published in your venue's name, as if you had written them from your own account.
If a guest replies to the request to complain, their reply lands in your inbox like any other message. You can write to them before they write in public.
No reply is published without you. You read it over from the inbox, the mobile app or your computer, fix a sentence if needed, and publish.
You tell Heep how you speak to your guests: formal or relaxed, your sign-off, what you never say. The drafts follow suit.
Each venue has its own Google listing, its own reply rules and its own sign-off. You switch from one to the other without changing account.
No. Heep drafts a reply to every review, in your tone. You read it over, edit it if needed, and publish or decline it in one click. Nothing goes out to Google without your approval.
Google, through the official Google Business Profile integration. That is where your future guests look you up and read your reviews. Heep pulls in your rating, your latest reviews and the attached photos, and publishes your replies in your listing's name.
Through your reservation software. When a booking is past and honoured, Heep sends the review request after the delay you have chosen. Cancelled and no-show bookings, and guests you have tagged (VIP, press, “do not contact”), are excluded.
The review request is a message like any other: the guest can reply to it. If they express disappointment, their reply lands in your inbox and you can write to them directly, before they leave a public review. On the Google side, Heep also drafts a reply for low ratings, in the tone you have chosen for those cases. You decide whether to approve it.
Yes. For each rating level, you decide whether Heep prepares a draft or not, in which tone and with which sign-off. For example: a warm, short reply to 5-star reviews, a measured, detailed reply to 1- and 2-star reviews, read by the manager before it is published.
Yes. The request goes out by WhatsApp or SMS and the guest can unsubscribe at any time; Heep honours that choice from then on. You can also exclude guests in advance with tags, for instance your regulars or the press.
It writes the reply, you publish it. Heep connects to your Google Business Profile, picks up every new review and prepares a draft reply in your venue's tone of voice. You publish, edit or reject it in one click. Nothing goes out without your say-so.
Heep can also send a review request after the visit, with a direct link to your listing, leaving out the guests you choose (an open complaint, press, VIPs). And it shows you what people criticise and what they praise in your reviews.
Heep writes to you on WhatsApp exactly as it would write to your guests, with your hours and your rules. You judge it on the evidence, then start whenever you are ready.