A message within seconds
Every unanswered call becomes a message, then a booking
- Take a booking
- Change a booking
- Cancel and offer another date
Product
Everything Heep does for your restaurant, and everything it leaves you to decide.
Answer, book, keep guests coming back, steer the business: thirteen features in one assistant, plugged into your channels and your reservation software. Each of them can be tuned, paused and read back from your inbox.
Answer3 features
Every missed call, message and email gets a written answer within a minute.
WhatsApp, Instagram, Messenger, SMS, website
WhatsApp, Instagram, Messenger, SMS and your website in a single inbox
- Book, amend, cancel
- Answer everyday questions
- Handle Instagram without drowning
You keep your address
Heep reads, sorts and answers your restaurant's inbox
- Answer booking requests
- Answer everyday questions
- Qualify group enquiries
Book2 features
Bookings, groups and reminders, written straight into your reservation software.
Real availability from your software
Taken by message, written into Zenchef, SevenRooms, TheFork and the rest
- Take a booking
- Change or cancel
- Request a card guarantee
- Remind the day before
Date, covers, budget and package qualified
Requests qualified, then passed to your sales contact
- Spot a group request
- Qualify the date and headcount
- Ask your questions
- Send a structured email
Retain3 features
Reviews, campaigns and post-visit follow-up, to bring your guests back.
WhatsApp, or SMS if the number is not on it
Reminders, reviews, win-back messages to lapsed guests, all in the same thread as the conversation
- Remind before the visit
- Ask for a review after the visit
- Win back guests who have stopped coming
Request by WhatsApp or SMS
More Google reviews after the visit, and a reply ready to approve for each one
- Ask for the review at the right moment
- Exclude anyone who should not be asked
- Track what the request produces
WhatsApp, with SMS fallback
A targeted message to your guests, and Heep answers every reply
- Build an audience
- Import a CSV file
- Send an approved WhatsApp template
Manage5 features
Several venues, clear rules, analytics and an app to stay in control.
5 Fitz Group restaurants on a single assistant
One assistant for every venue, with rules of its own for each
- Answer for the right venue
- Offer the venue next door
- Give everyone the right permissions
- Alert the right person
AI active during the hours you choose
Active hours, autonomy levels, handover to your team
- Active time slots
- Pause at three levels
- Three autonomy levels
- Handover to your team
iOS, Android, macOS, Windows
Your inbox and your alerts on iPhone, Android, Mac and Windows
- iPhone and Android apps
- Mac and Windows app
- Alerts by reason, by person, by venue
Menu imported from a PDF or a photo
Heep learns your restaurant and takes instructions in a single sentence
- Dated temporary instructions
- A library you can read
- Menus imported
CSV export of every table
Bookings, actual or estimated revenue, AI autonomy and message costs, on a single screen
- Messages sent and delivered
- AI autonomy and human takeovers
- Bookings written
Demo
See these features running on your own restaurant.
Thirty minutes on a video call, starting from your reservation software and your channels. We show you what Heep does alone, what it leaves to you, and what it does not do.