What Heep actually does, channel by channel, in a restaurant.
20 posts
Eight hours of written messages, and the bookings that would have slipped through the cracks. The minute-by-minute log of a Friday night with Heep on the written channels.
1 in 2 group enquiries sit unanswered for 24 hours. Why your restaurant loses £38,400 a year — and the method to recover it in under 60 seconds.
47% of group enquiries die before validation. Case study, embedded calculator and the pipeline to recover €8,000 in monthly revenue.
87% of your guests search online before booking, and 85% of requests arrive outside service hours. Here’s the restaurant marketing that actually converts in 2026.
WhatsApp Business is your restaurant's highest-converting channel, if you reply. See how Heep handles inbound messages 24/7, in the guest's own language.
35% of booking emails sent to restaurants go unanswered within 24 hours. Here is how to automate email replies without losing your restaurant’s tone.
Your guests message on WhatsApp, then call, then email. Heep merges all channels into one thread per guest — no context lost, no duplicate replies.
70% of guests find restaurants on Instagram. Fewer than 40% of DMs get a reply. See how to turn every Instagram DM into a confirmed booking.
How much do no-shows really cost you? Calculate your yearly loss in three numbers. And see how Heep recovers 80% — live in a few days, no migration.
Your inbox gets booking-worthy requests every day. Heep reads, replies and confirms in under a minute, 24/7, in the guest's own language, even at 3 a.m.
1 in 5 guests has a special request that decides whether they return. Heep captures it word for word, in the guest's own language, and briefs your team before service.
Every “sorry, we’re fully booked” is a cover handed to the place next door. A conversational waitlist wins back 6 to 9 covers a week — with no extra hire.