Practical guides
Group bookings: how Heep closes a party of 8 in 90 seconds
Group enquiries eat 18 minutes of back-and-forth and you lose two out of three tables to a faster reply. Heep qualifies, secures the card hold and confirms in 90 seconds.
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Practical guides
Methods, calculators and step-by-step guides to handle guest requests.
29 postsPosts in the category Practical guides
Practical guides
Private Dining Bookings: Why 1 Out of 2 Inquiries Never Converts (and How to Fix It)
Half of private dining inquiries never become bookings. The pipeline that turns emails, DMs and missed calls into confirmed events in under 24 hours.
Practical guides
Restaurant average check: 7 levers to add €4 per cover (without changing the menu)
Dine-in average check stuck at €16 in France. 7 data-driven levers to add €4 per cover without hiring or changing the menu, with the maths behind each one.
Practical guides
Restaurant cancellation policy: the 2026 anti no-show template
Card hold, deposit, legal clauses: the 2026 cancellation policy template that cuts no-shows by 80% without scaring off guests.
Practical guides
Restaurant Deposits in France: What the Law Actually Allows in 2026
Deposits, prepayments or card holds: what French law lets restaurants claim against no-shows, and how to recover up to 20% of lost revenue.
Practical guides
Restaurant group bookings: where €8,000 in monthly revenue is leaking
47% of group enquiries die before validation. Case study, embedded calculator and the pipeline to recover €8,000 in monthly revenue.
Practical guides
Restaurant front-of-house host: €34k/year vs AI 24/7
French HCR collective agreement, on-costs, downtime: the real price of a front-of-house host vs an AI agent. Honest figures and breakeven point.
Practical guides
Restaurant Occupancy Rate: 6 Levers to Go from 58 % to 75 % in 90 Days
Average restaurant occupancy fell to 58 % in 2025. Six concrete, quantified levers to push it to 75 % and triple your net margin in 90 days.
Practical guides
Restaurant software 2026: the stack beyond the till (the 30% margin you're missing)
Beyond the till, four tools quietly shape 30% of your margin: bookings, messaging, no-shows, loyalty. The 2026 stack, decoded brick by brick.
Practical guides
Restaurant terrace season 2026: why your +30% covers triple your lost bookings
Your terrace doubles your covers, and triples your lost bookings. €12,000 vanished per summer for an 80-cover restaurant. Here's the bill, and the fix.
Practical guides
iMessage for Restaurants: The Apple Channel That Reaches Your Premium Guests
Your iPhone guests already write to you in iMessage, on the number you display. What that changes on the restaurant side, and what Heep actually handles on that channel.
Practical guides
Google Review Response Templates for Restaurants (+ Generator)
Ready-to-use templates, sorted by star rating and topic. Pick the tone, change two words, paste the reply into Google Business Profile.